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Jarek Orłowski

+48 600 632 463 | | LinkedIn profile
 Gdańsk, Poland


Lead Technical WriterDynatrace (formerly Compuware) | Dec 2014 to date

  • Lead the information development for Data Center Real User Monitoring, agentless Application Performance Management product suite. Co-ordinated the information related efforts across teams and stakeholders, including designers, developers, support, and product managers.
  • Drove the effort of simplifying the content, adapting it to the principles of web reading.
  • Developed and effectively implemented the continuous improvement strategy based on the daily analysis of support tickets and forum discussions. Communicated with customers and updated the product information to meet their needs and expectations.
  • Measured the information success factor using Google Analytics and reacted accordingly.
  • Created and maintained the user-facing information tailored for varied audiences.
  • Edited and dejargonized content created by people outside technical communications.
  • As the Gdansk lab patent coordinator, worked on creating and filing patent applications to USPTO.
  • Edited and worked on the company employee branding communication in blogs, recruitment website and social media.

Lead Technical Writer Compuware | Nov 2013 - Nov 2014

  • Lead the information development for Data Center Real User Monitoring product suite.
  • Worked directly with customers on information related support tickets.
  • Worked with SDL on translating the product information, published the translated deliverables (PDF, HTML, Online help) and implemented feedback from translators.

Technical WriterCompuware | March 2006 - Oct 2013

  • Created and maintained user-facing documentation for Vantage Service Check, a broadband provider performance management tool.
  • Created a set of user and admin guides from scratch using DocBook XML framework.
  • Developed and maintained automated documentation builds based on DocBook and Apache Ant as the scripting framework.
  • Developed and maintained XML and XSLT based single-sourcing solution for UI snippets and documentation integration.
  • Worked on DocBook → DITA conversion.

Translator / EditorFreelance | 2010 to date

  • Polish-English translations. Major jobs:
  • A number of Polish-English translation jobs for Multimedia Systems Department at Gdansk University of Technology.
  • Ad hoc copy-editing and translations for UseItBetter - wiki, manuals, UX copywriting and marketing materials.
  • Copy editing and translations for Asseco - marketing and employee branding copy.

Content CreatorCity Culture Institute | June 2012 to date

  • English Studies, University of Gdańsk, 2004-2006.
  • European Studies, Aalborg University, Denmark, 1999.
  • Economics, European Integration, University of Gdańsk, 1994-1999.
information development, SVN, UX copywriting, Git, XML, content strategy, Confluence, DITA, Jira, Scrum, image editing, vector graphics, HTML, scrum, CSS, PHP, Wordpress Codex, copy-editing, Polish-English translation, management, user assistance, SDK, API doc
Hobbies /
  • uContentowani (in Polish) - co-founder and contributor to the meetup/self-development platform for the Tricity area content scene - technical writing, UX writing, web copy, content marketing, etc.
  • Monumental Art Collection local guide - guiding street art tours.
  • Photography:
  • Bikes: road cycling, touring, bike building.